Unlike some retailers, we won't make you jump through hoops for our warranty! Buffalo Head Leather will cover defects in materials, construction or workmanship under normal use - for a period of 5 years from the original date of your purchase as long as you are the original purchaser. (12/13 oz. work/dress belts carry limited lifetime warranty against materials and workmanship. Deluxe Bifold, Hipster and Trifold wallets carry a ten year limited warranty). All warranties apply to original purchaser only. With normal usage you will enjoy many years of service beyond the warranty period from any of our quality handcrafted leather products.
We will replace an item if we are unable to repair it. This excludes damage from misuse or abuse. Minor imperfections and slight color variations are normal for all of our handmade 100% leather products.
Our warranty does not cover a product if it has been misused, damaged by an accident or if liquid has discolored the product. Warranty is also voided by damages stemming from acts of God, e.g., flood, tornado, earthquake or other catastrophic event, e.g., fire. Please note that any alteration to the product, unauthorized by Buffalo Head Leather, will void the warranty. We will only replace a product with the exact same style, color, and size as originally ordered. We limit exchange or replacement to one time per order. We are not able to replace a belt due to weight gain/loss. You can purchase extra belt hardware from our website.
The customer must pay shipping to return the product. Call Buffalo Head Leather at 330-705-0589 or email us at firstname.lastname@example.org if you have any additional questions regarding warranty coverage or how to return an item.
Exchange & Return Policy
If for any reason you are not happy with your purchase, you may return it for a full refund or exchange for a period of 30 days from date of purchase. Item must be in "as new" condition and unworn and unused. Ship belts in the same manner as delivered - rolled with outside of belts facing you so that buckle does not damage finish - and ship in bubble mailer or other protective container. Items returned for refund that are damaged or show signs of wear will be assessed a 25% restocking fee. You, the customer, are responsible for return shipping. There is a limit of one return or exchange per order. Along with your return, include name, order number, reason for return, and new size which you need.All returns should be sent to:
Buffalo Head Leather Returns
PO Box 7104Lancaster, PA 17603