Warranty and Exchange Policy

Warranty Policy

Buffalo Head Leather will cover defects in materials, construction or workmanship of any belt or wallet under normal use for a period of 10 years from the original date of your purchase as long as you are the original purchaser.   We will replace an item free of charge if we are unable to repair it. This excludes normal wear and tear which may include but not limited to stretching, scratching, creasing or fading.  Minor imperfections and slight color variations are normal for all of our handmade 100% leather products. Buffalo Head Leather  warranty does not cover a product if it has been misused, damaged by an accident or if liquid has discolored the product. Warranty is also voided by damages stemming from acts of God, e.g., flood, tornado, earthquake or other catastrophic event, e.g., fire. Please note that any alteration to the product (other than buckle change) unauthorized by Buffalo Head Leather, will void the warranty. We will only replace a product with the exact same style, color, and size as originally ordered.  We limit exchange or replacement to one time per order. We are not able to replace a belt due to weight gain/loss. You can purchase extra belt hardware by calling us at (330) 705 0589. 

The customer must pay shipping to return the product for warranty coverage. Call Buffalo Head Leather at 330-705-0589 or email us at info@buffaloheadleather.com if you have any additional questions regarding warranty coverage or how to return an item.

Exchange & Return Policy

If for any reason you are not happy with your purchase, you may return it for a full refund or exchange for a period of 30 days from date of purchase.  Item must be in "as new" condition and unworn and unused.  Ship belts in the same manner as delivered - rolled with outside of belts facing you so that buckle does not damage finish - and ship in bubble mailer or other protective container.  Items returned for refund that are damaged or show signs of wear will be assessed a 25% restocking fee.  You, the customer, are responsible for return shipping. There is a limit of one return or exchange per order.   Along with your return, include name, order number, reason for return, and new size which you need.

All returns should be sent to:

Buffalo Head Leather Returns

PO Box 7104

Lancaster, PA 17604

 

 

 

 

 

SaveSaveSaveSaveSaveSave