I had a customer call me recently with a simple inquiry about a belt he liked on our website. When I picked up, the first words out of his mouth were, "I can't tell you how awesome it is to dial up a company and have my call answered by a real person!" We talked about that for a minute and I stated that he should not be surprised that a business would answer the phone in person. In fact, that shouldn't even be an issue or a pleasant surprise - It should be the norm. Oh sure, if you dig down through the layers and choose the right options and wait on hold long enough and listen to the same irritating six bars of garbled music until you go nearly insane, you might talk to someone who then may say, "Let me put you on a brief hold while I get you to the right department for your problem." More garbled music, more silent cursing, more teeth clenching as the fury begins to well up in you.
Statistics show that 90% of customers prefer to talk to a real live agent or representative but apparently, the big corporations didn't get the memo. In fact, according to a recent news article, more and more companies are replacing humans with artificial intelligence for customer service. Some AI's are so sophisticated that they have become sentient, meaning they can feel and sense and respond like real people. And, don't cuss it out like you do the automated voice...they may have feelings and you'll have to choose option seven to record your profuse apology.
You'll avoid all that when you call us and - wonder of wonders - we answer in person or call you back ASAP. Even if you don't end up placing an order - We've got time to hear about your dogs or that your daughter passed the New York state bar or that it's been rainin' non-stop in Toledo for four days. It's all good!
Talk to you soon,
It's been way too long since we communicated here and I apologize. We'll get caught up on what's going on here over the next few weeks and months, so bear with us, please. But first, we have to share one bit of fun, exciting and interesting news!
Several months ago, we noticed an order come in from Netflix in Pittsburgh, PA. Since the order was for multiple belts, we called to verify that the sizing would be correct and that the order was not fraudulent – just due diligence in order to avoid being scammed (it happens). After we established it was a legit order, I had to know what this was all about. Turns out, they were shooting a new series called “The Chair”, centered around the adventures and pitfalls of a fictional university English department starring Jay Duplass, Sandra Oh and David Morse. Further more, If I wanted to see our Buffalo Head Leather belts being worn by the “principle actors”, I should tune in and check out the show. Well, we did indeed tune in and we indeed saw our belts in all their glory streamimg to our very own flat screen in a real Netflix production! We watched all six episodes and it is actually a very funny and sophisticated series with great comedic performances by Duplass and Oh. I can heartily recommend it for a Friday night binge...who wants popcorn?
All the best,
Greg and Oxana
In case you are wondering, the most visible belt and the one worn by Jay Duplass, is item #BHL125K.
Type that into the search bar on this site to view it!